THEATRE BOOKINGS Theatre bookings are arranged on a first-come, first served basis. Tentative or informational bookings may be taken but are not to be considered official bookings. Booking dates will be secured upon payment of a non-refundable booking deposit (which is applied to the rent) and a signed rental contract. The booking deposit is $300 per event, or run of a single presentation ($100 for local non-profit producers/presenters). For rentals of $200 or less, full payment is required as the deposit. Requests for extra time, equipment and/or personnel may be arranged after the contract has been signed. These requests will be recorded in writing and attached to the contract. If the theatre is handling ticket sales, these added expenses are usually handled as charge-backs against ticket sales. Unused time will not be refunded. DAMAGE DEPOSIT A refundable damage deposit of $300 ($100 for local non-profit producers/presenters) is required. The damage deposit is payable with the rental deposit. Upon the completion of your event and a successful inspection of the facilities, the damage deposit will be returned. If the Tidemark Theatre Box Office is handling ticket sales, the damage deposit will be handled as a charge-back on ticket sales and will not have to be paid up front. However, if ticket sales are not involved, the refundable damage deposit must be made at the same time as the rental deposit. CANCELLATION Full payment of the rental is due as per the contract. A cancellation must be submitted in writing. The following cancellation fees apply:     Up to 30 days prior to the first rental date:     Booking Deposit     29-15 days prior to the first rental date:        50% of Total Rent     14 or fewer days prior to the first rental date:  100% of Total Rent If a booking date needs to be re-scheduled, the booking deposit applies to the new date. If tickets have been ordered and the renter wishes to use them, there will be a $40 rewriting fee to change the date on original tickets. INSURANCE Renters are to provide a certificate of insurance showing comprehensive general liability of at least $2,000,000.00 naming the City of Campbell River and the Tidemark Theatre Society as additional insured parties during the rental period. BOX OFFICE SERVICES Our downtown location at 1220 Shoppers Row is easily identifiable, conveniently located with plenty of free parking and is regularly advertised. The Tidemark Ticket Centre is open from 12 noon - 5 pm, Tuesday through Saturday. However, it does remain open on show nights straight through until 30 minutes after the curtain as this is an active selling period. Ticket sales are available using Cash, Cheques, Interac, VISA and Mastercard. Our Charge-by-Phone service is a very popular way of purchasing tickets. The Ticket centre provides reserved seating or general admission tickets. These professionally printed tickets add an air of professionalism and cannot be easily counterfeited. Partial sets of tickets or tickets for other venues can be provided upon request. Locally produced tickets may be used if they meet our Box Office Standards. Arrange a meeting with our Box Office Supervisor to discuss these standards. Sales figures are tracked daily. A complete accounting of all ticket sales and charge-backs against ticket sales will be provided to the renter. Allow five working days after your event to receive this paperwork and cheque. Out-of-town touring groups can be accommodated the same evening as their event, if we are notified of this requirement one week prior to the event. All cash-outs are by uncertified cheque, unless otherwise requested. Cash payouts can be made with two working days notice. Gift Certificates are available for the Tidemark, may be made out for any amount, and are a popular way to give the "gift of entertainment" for special occasions. TICKET SERVICE FEES and BOX OFFICE SERVICE POLICY Box Office sales and service are proprietary. With the exception of Public Schools, tickets for all events held at the Tidemark Theatre will be sold through the Tidemark Box Office. A Ticket Service Fee will be applied to all tickets based on the ticket price. This fee includes the Ticket Sales Commission, Seat Surcharge, Ticket Set-up and Printing Fee, and Electronic Sales Transaction fees. This Service Fee applies to all events at the Tidemark Theatre and shall also be applied to complimentary tickets. Service Fee Rates Ticket Price Service Fee per Ticket Up to $16.00 $3.00 $16.01 to $25.00 $3.50 $25.01 to $40.00 $4.00 $40.01 to $55.00 $4.50 Over $55.01 To be negotiated Complimentary Ticket Local groups only, $1.00 20/show maximum Complimentary Ticket $3.00 Ticket sales for events not held at the Tidemark Theatre will be subject to a Ticket Sales Commission of 10% of total ticket sales. Producers wishing to sell their own tickets sign out tickets from the Box Office by prior arrangement. The ticket service fee will be charged for all tickets not returned to the Box Office within one hour prior to performance.